Privacy Policy

Last updated: March 2026 · London Retina Consultants Ltd

This policy explains how Mr Robert Henderson and London Retina Consultants Ltd collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller is London Retina Consultants Ltd, Company No. 09485733, registered in England and Wales. Mr Robert Henderson is a Consultant Vitreoretinal Surgeon practising at Moorfields Eye Hospital and Great Ormond Street Hospital.

For data protection queries, contact: alison.anscombe1@nhs.net or write to: London Retina Consultants Ltd, c/o Moorfields Eye Hospital, 162 City Road, London EC1V 2PD.

2. Information We Collect

Information you provide directly

Name, contact details (email address, telephone number)
Details of your symptoms or condition submitted via the enquiry form
Insurance details where provided
Any other information you choose to share in correspondence

Information collected automatically

IP address and browser type (via standard web server logs)
Pages visited and time spent on this website
Referring website (how you found us)

This website does not use advertising cookies or tracking pixels. Any cookies used are strictly functional.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries — processing your message and arranging consultations
To provide medical care — where you become a patient, your clinical information is held as part of your medical record in accordance with NHS and GMC standards
To communicate about your care — appointment reminders, post-operative follow-up, and clinical correspondence
To comply with legal obligations — including GMC registration, NHS requirements, and medical indemnity
To improve this website — using anonymised analytics data only

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract — to fulfil our obligations when you book a consultation or receive treatment
Legitimate interests — responding to general enquiries and operating this website
Legal obligation — compliance with GMC, CQC, and NHS requirements
Vital interests / public task — where processing health data is necessary for medical care (Article 9(2)(h) UK GDPR)

5. Medical Records

If you become a patient, your clinical records are subject to additional legal protections as special category health data under UK GDPR. Medical records are retained in accordance with NHS and GMC guidance — typically a minimum of 8 years from the date of last treatment (or until age 25 for paediatric patients, whichever is longer).

Your clinical information may be shared with:

NHS colleagues involved in your care (with your knowledge)
Your GP, with your consent
Your private medical insurer, for authorisation and billing purposes
Moorfields Eye Hospital NHS Foundation Trust and/or Great Ormond Street Hospital, as treating institutions
Statutory bodies where required by law (e.g. CQC, MHRA, NHS England)

6. Enquiry Form Data

Data submitted via the contact form on this website is used solely to respond to your enquiry. It is not shared with third parties for marketing purposes, and is not added to any mailing list without your explicit consent.

Form submissions are processed via WPForms and stored securely within this WordPress installation, hosted on IONOS servers within the United Kingdom.

7. Data Retention

Enquiry form submissions — retained for 12 months, then deleted unless a clinical relationship has commenced
Clinical records — retained per NHS/GMC guidance (minimum 8 years)
Website analytics data — anonymised; retained for 26 months then deleted

8. Your Rights

Under UK GDPR, you have the following rights:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to correct inaccurate data
Right to erasure — to request deletion of your data, where there is no legal reason to retain it
Right to restriction — to limit how we use your data in certain circumstances
Right to portability — to receive your data in a portable format
Right to object — to object to processing based on legitimate interests

To exercise any of these rights, please contact us at alison.anscombe1@nhs.net. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Security

This website is served over HTTPS. Personal data submitted via forms is encrypted in transit. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

10. Third-Party Services

This website uses the following third-party services:

IONOS — web hosting (UK-based servers)
WPForms — contact form processing
Google Fonts — typography (fonts loaded from Google servers; no personal data shared)
Doctify — patient review platform (governed by Doctify’s own privacy policy)

We do not use Google Analytics, Facebook Pixel, or any advertising tracking technologies on this website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

London Retina Consultants Ltd · Registered in England & Wales · Company No. 09485733 · Registered Office: c/o Moorfields Eye Hospital, 162 City Road, London EC1V 2PD